Olivia Smith
About Olivia Smith
Olivia Smith is a Customer Success Manager with extensive experience in digital transformation and enterprise SaaS software adoption. She has held various roles at notable companies, including Slack and Microsoft, and holds a first-class Master's degree in Architectural Engineering from Cardiff University.
Work at Watershed
Olivia Smith currently serves as a Customer Success Manager at Watershed, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and ensuring successful adoption of the company's services. Her responsibilities include managing customer relationships and facilitating the implementation of solutions that align with client needs.
Previous Experience at Slack
Before joining Watershed, Olivia worked at Slack as a Senior Customer Success Manager from 2016 to 2021. During her five years in this role, she was based in London, United Kingdom. Her work involved supporting clients in maximizing their use of Slack's platform and ensuring that they achieved their desired outcomes.
Background in Customer Success Management
Olivia has extensive experience in customer success management, with a career spanning over a decade. She has worked with various companies, including Microsoft and Yammer, focusing on enterprise SaaS software adoption and digital transformation. Her expertise lies in helping organizations improve their customer engagement and satisfaction.
Education and Expertise
Olivia holds a first-class Master of Engineering (MEng) degree in Architectural Engineering from Cardiff University, where she studied from 2006 to 2010. Her educational background complements her professional experience, particularly in the context of digital transformation consulting and sustainability initiatives aimed at reducing carbon footprints.
Leadership Roles and Contributions
In addition to her customer success roles, Olivia served as Chair of InterTech at the InterTech Diversity Forum from 2013 to 2016. This position involved promoting diversity and inclusion within the technology sector. She also gained experience as an Analyst at Accenture from 2011 to 2012, where she contributed to various consulting projects.