Piyush Parekh
About Piyush Parekh
Piyush Parekh is a Senior Manager of Desktop Support at Waterton, where he has worked since 2014. He has extensive experience in IT support, vendor management, and managing various hardware and software solutions.
Work at Waterton
Piyush Parekh has been serving as the Senior Manager of Desktop Support at Waterton since 2014. In this role, he oversees desktop support operations, ensuring efficient service delivery and support for end-users. His responsibilities include managing desktop environments, troubleshooting technical issues, and implementing solutions to enhance user experience. His tenure at Waterton spans a decade, reflecting his commitment to the organization and its IT infrastructure.
Previous Experience in IT Support
Before joining Waterton, Piyush Parekh held various positions in IT support. He worked at Henderson Global Investors Limited as the Manager of Deskside Services from 2011 to 2014. Prior to that, he served as an IT Support Specialist at Miller, Cooper & Co., Ltd. from 2009 to 2010 and as an IT Support Coordinator at McGladrey from 2007 to 2009, both in London. His early career included a role as a Network Assistant at FX Corp Pty Ltd in 2005.
Education and Expertise
Piyush Parekh earned a Bachelor in Commerce degree with a focus on Accounting from M S University of Baroda, where he studied from 1997 to 2000. His educational background provides a solid foundation for his career in IT support and management. He has developed expertise in various areas, including mobile device management (MDM), vendor management, and troubleshooting network printers and copiers.
Technical Skills and Proficiencies
Piyush Parekh possesses advanced technical skills in managing and supporting a variety of hardware and software environments. He has experience with Exchange Server 2003 and Active Directory, and is proficient in using ServiceNow for IT service management. His expertise extends to managing mobile devices, including BlackBerries, iOS, and Android devices, as well as deploying Microsoft Office Suite versions 2003, 2010, and 2016. Additionally, he has a strong background in video conferencing technologies.
Professional Development and Certifications
Throughout his career, Piyush Parekh has engaged in professional development to enhance his skills in IT support and management. He has gained experience in managing corporate environments using RSA Security systems, demonstrating his commitment to maintaining secure and efficient IT operations. His continuous learning and adaptation to new technologies contribute to his effectiveness in his current role.