Anna Nicholls
About Anna Nicholls
Anna Nicholls is a Customer Care Specialist at WealthEngine, where she has worked since 2015. She has a background in IT support and training, with previous roles at Merrill Lynch and Credit Lyonnais, and holds a Bachelor of Science degree from the London School of Economics.
Current Role at WealthEngine
Anna Nicholls has been serving as a Customer Care Specialist at WealthEngine since 2015. In this role, she contributes to the development of customer support strategies for the company's predictive marketing analytics and wealth intelligence services. Her responsibilities include providing customer support to a diverse clientele, which encompasses nonprofit organizations, financial services, and luxury brands. Nicholls has played a significant role in enhancing consumer insights for approximately four thousand clients utilizing WealthEngine's products and solutions.
Previous Experience at Merrill Lynch
Before joining WealthEngine, Anna Nicholls worked at Merrill Lynch in various capacities. She served as a PC Support Manager from 1994 to 1998, where she managed technical support operations in New York. Following this, she held the position of Learning and Development Manager from 1998 to 2003, focusing on employee training and development initiatives. Her tenure at Merrill Lynch spanned a total of nine years.
Experience at Credit Lyonnais
Anna Nicholls began her career at Credit Lyonnais, where she worked as an IT Trainer and PC Support Analyst from 1991 to 1994 in France. In this role, she was responsible for training staff on IT systems and providing technical support. This experience laid the foundation for her future roles in customer support and technical management.
Educational Background
Anna Nicholls studied at the London School of Economics (LSE), where she earned a Bachelor of Science degree in Sociology. This educational background provided her with a strong understanding of social dynamics, which is beneficial in her current role in customer care.