Brittany Greene
About Brittany Greene
Brittany Greene is a Senior Specialist in Incident Response and Client Experience at Wealthsimple, with a background in program management and incident management.
Title: Senior Specialist, Incident Response
Brittany Greene currently serves as a Senior Specialist in Incident Response within Client Experience (Risk) at Wealthsimple. In this role, which began in 2022, Brittany focuses on building and enhancing incident response processes and incident knowledge management. This position leverages her extensive experience in managing and resolving client incidents, ensuring a high level of client success and satisfaction.
Previous Role: Apprentice Program Manager at Shopify
Brittany Greene previously worked at Shopify as an Apprentice Program Manager for Merchant Support Solutions (Escalated Support) from 2017 to 2022. Over her five-year tenure at Shopify, she managed escalated support cases and contributed to program management, providing critical assistance to merchants. Her role involved solving complex issues and creating efficient support systems, ensuring high levels of customer satisfaction.
Educational Background: University of Ottawa
Brittany Greene pursued her higher education at the University of Ottawa, where she studied from 2010 to 2014. She majored in the History and Theory of Art and minored in English, culminating in an Honours Bachelor of Arts degree. Her academic background has equipped her with strong analytical and critical thinking skills, which she applies in her professional career.
Additional Work Experience
Brittany's professional journey includes diverse roles across multiple industries. She worked as a Fido Retail Sales Associate in 2016 for 7 months in Ottawa, Ontario, Canada. Prior to that, she was a Loyalty Customer Care Service Consultant at Rogers Communications from 2014 to 2016. Her early work experience includes positions at Walmart Canada where she was a Cake Decorator from 2012 to 2014, and at Midway Family Fun Park as an Associate in 2008-2009 for 6 months, all based in Ottawa.
Skills and Expertise
Brittany Greene has a diverse skill set encompassing program management and incident management. She specializes in designing and implementing incident response processes, leveraging her creative problem-solving abilities to thrive in dynamic environments. Additionally, Brittany has a strong interest in back-end development and design, which complements her primary focus on front-end technical support. Her proficiency in managing client incidents and enhancing client success makes her a valuable asset to any organization she is part of.