Christian Mai
About Christian Mai
Christian Mai is a Client Experience Associate at Wealthsimple with a background in customer service and sales.
Current Role at Wealthsimple
Christian Mai currently works at Wealthsimple as a Client Experience Associate, a position he has held since 2021. In this role, he handles complex client inquiries related to institutional and internal transfers, as well as deposits and withdrawals. Mai also provides detailed product knowledge to clients, offering insights into various account types such as TFSA, RRSP, RESP, and LIRA. His expertise includes resolving client issues related to 2FA login processes.
Previous Roles in Customer Service
Before joining Wealthsimple, Christian Mai worked at Scotiabank as a Customer Service Representative in 2020 for 5 months. Based in Toronto, Ontario, Mai developed his skills in addressing customer concerns and providing efficient service. He also gained extensive experience working at Nordstrom as a Luxury Men's Sales Associate from 2017 to 2022, and at Hudson's Bay Company as an Associate from 2015 to 2017. His roles primarily involved direct customer interaction and sales in the Toronto, Canada Area.
Educational Background in Global Management
Christian Mai earned his Bachelor's Degree in Global Management from the Ted Rogers MBA at Ryerson University, where he studied from 2014 to 2018. This academic foundation has equipped him with a diverse skill set relevant to his career in client experience and customer service. Mai also completed his high school diploma at Dante Alighieri from 2010 to 2014.
Piano Studies at Yamaha Music School
Christian Mai has a strong background in music, having studied Piano Repertoire at Yamaha Music School from 1999 to 2012. His 13 years of piano training have likely contributed to his discipline and attention to detail, qualities that are beneficial in his professional roles.