Suzanne De Waard
About Suzanne De Waard
Suzanne De Waard is the Client Experience Team Lead at Wealthsimple and an Assistant Teacher at George Brown College, with extensive experience in customer service and team leadership roles across various industries.
Title
Suzanne De Waard is currently serving as the Client Experience Team Lead at Wealthsimple. In this capacity, she is responsible for overseeing client interactions and ensuring a high level of customer satisfaction.
Professional Background
Suzanne has an extensive background in customer service and team leadership. Before her current role at Wealthsimple, she worked at Booking.com in various capacities, including Customer Service Guest Team Lead, Cs Senior Guest Specialist, Customer Relations, and Customer Service Executive. She has also held positions at Celebrity Cruises, Inc., Australian Backpackers, Sundio Group, Diving Center at Alladdin Beach, Wens Chalets, Hotel Sunrise Festival Riviera, Italiaans Restaurant La Brocca B.V., Goodbookers Reisbureau, Thomas Cook, De Geus Sports Club, Sauna Oase B.V., and Sportwijzer B.V.
Education and Expertise
Suzanne holds several qualifications from George Brown College, including studies in Diversity, Equity and Inclusion in the Workplace Program and Human Sexuality through their Continued Education programs. Additionally, she studied Tourism and Travel Services Management at Regio College Zaandam. Her educational background underpins her expertise in client relations and team management.
Key Initiatives and Projects
Suzanne has been active in developing programs and initiatives aimed at improving workplace wellbeing. She created an online course focused on increasing self-love to enhance employee happiness and participated in a wellbeing program to raise awareness about mental health. Additionally, she is involved in coaching team members to improve their authenticity and performance, as well as creating a supportive onboarding experience for new employees.