Graydon Szabo
About Graydon Szabo
Graydon Szabo is a Customer Success Manager - Analyst at Weave, where he has effectively increased customer retention by 40%. Previously, he worked at doTERRA International LLC, contributing to significant profit increases and holding various roles over four years.
Current Role at Weave
Graydon Szabo serves as a Customer Success Manager - Analyst at Weave HQ since 2021. In this role, he focuses on enhancing customer satisfaction and retention. He has successfully increased customer retention by 40% in his first year by addressing churn among small and medium-sized business customers who exhibited signs of dissatisfaction and low engagement. His responsibilities include resolving complex customer issues and providing advanced customization guidance to help clients develop long-term product utilization roadmaps.
Previous Experience at doTERRA International LLC
Graydon Szabo worked at doTERRA International LLC in various roles from 2017 to 2021. He began as an International Account Manager for one year, followed by two years as a Marketing Coordinator. In his final role as a New Market Development Specialist from 2018 to 2021, he contributed to an 87% profit increase in a new international direct selling market by collaborating with different teams and external partners. His experience at doTERRA provided him with a strong foundation in market development and customer engagement.
Skills and Expertise
Graydon Szabo possesses expertise in customer success management and data analysis. He excels in presenting high-level reporting and data analysis through storytelling, which enables him to leverage insights for product enhancement and tailored marketing initiatives. His ability to resolve complex customer issues and provide advanced customization guidance is a key aspect of his professional skill set. Additionally, his enjoyment of strategic games contributes to his skills in empathy, discipline, and creative thinking.
Achievements in Customer Retention
At Weave, Graydon Szabo achieved a significant milestone by increasing customer retention by 40% within his first year. This achievement was accomplished by implementing strategies to reduce churn among SMB customers who were showing signs of dissatisfaction and low engagement. His proactive approach to customer success has had a measurable impact on the company's overall performance and client satisfaction.