Jeremy Phelps
About Jeremy Phelps
Jeremy Phelps is a Customer Onboarding Manager at Weave HQ, where he has worked since 2021. He has extensive experience in telecommunications, having previously held various roles at MetTel and other companies, and possesses expertise in deploying Enterprise MPLS networks and Broadsoft and SIP services.
Work at Weave
Jeremy Phelps currently serves as the Customer Onboarding Manager - Multi-location at Weave HQ. He has held this position since 2021, contributing to the onboarding process for new customers across multiple locations. His role involves ensuring a smooth transition for clients as they integrate Weave's services into their operations.
Previous Experience at MetTel
Prior to his current role, Jeremy Phelps worked at MetTel in various capacities. He served as an Advanced Services Repair Engineer from 2012 to 2015, followed by a position as Supervisor - Advanced Services Repair for six months in 2015. He also held the role of Manager Mobility Provisioning from 2016 to 2019. His experience at MetTel included deploying Enterprise MPLS networks and managing customer care operations.
Background in Telecommunications
Jeremy has a strong background in telecommunications, with expertise in Broadsoft and SIP services. His experience includes leading retail DSL deployments and managing teams to achieve sales and service KPIs. This background supports his capabilities in customer onboarding and service delivery.
Education and Training
Jeremy Phelps studied at American Fork High School from 2001 to 2004. He also pursued independent studies in Photography and Business from 2000 to 2017. This educational background complements his professional experience in technology and management.
Leadership and Team Management
Throughout his career, Jeremy has demonstrated leadership skills by managing teams of 25-30 agents. His focus on performance has led teams to exceed sales and service KPIs. This experience highlights his ability to drive results and foster a productive work environment.