Todd Margetts
About Todd Margetts
Todd Margetts serves as the Customer Success Manager - Team Lead at Weave HQ, where he has worked since 2021. With a background in healthcare and a degree in Behavioral Science and Health from the University of Utah, he has successfully transitioned to the software technology sector, contributing to significant company growth.
Work at Weave
Todd Margetts serves as the Customer Success Manager - Team Lead at Weave HQ since 2021. In this role, he has played a significant part in the company's growth, helping to expand its workforce from fewer than 100 employees and 1,700 customers to 1,000 employees and 22,000 customers. His responsibilities include overseeing customer success initiatives and ensuring that clients receive optimal support and service. Todd's background in healthcare has provided him with valuable teamwork skills that he applies in his current position.
Education and Expertise
Todd Margetts holds a Bachelor's Degree in Behavioral Science and Health from the University of Utah, which he completed over a nine-year period from 1997 to 2006. He also earned an Associate's Degree in General Education from Salt Lake Community College between 1997 and 2005. Additionally, Todd obtained a Certificate in Surgical First Assisting from Madisonville Community College in 2006. His educational background has equipped him with a diverse skill set, which he has leveraged in both healthcare and software technology sectors.
Background
Before transitioning to the software technology industry, Todd Margetts built a career in healthcare, where he was proficient in assisting with surgical procedures. This experience provided him with a strong foundation in teamwork and customer relations. His move to the technology sector allowed him to apply these skills in customer success roles, where he has excelled by utilizing his knowledge of VoIP phone service and customer relations.
Achievements
During his tenure at Weave Communications, Todd Margetts has contributed to significant growth in the company's customer base and employee count. His expertise in customer relations and sales has been instrumental in enhancing customer success strategies. Todd's ability to adapt skills from his healthcare background to the software industry has facilitated his success in managing customer relationships effectively.