Michelle C. Ochoa
About Michelle C. Ochoa
Michelle C. Ochoa is a Senior Customer Success Manager at Webflow, with over nine years of experience in customer success and a strong background in sales. She has previously held positions at companies such as Showpad, Salesforce, and Zendesk, where she specialized in driving business growth and fostering long-term partnerships.
Current Role at Webflow
Michelle C. Ochoa serves as a Senior Customer Success Manager at Webflow, a position she has held since 2024. In this role, she focuses on driving customer satisfaction and ensuring that clients derive maximum value from Webflow's offerings. She acts as the voice of the customer, collaborating closely with the product team to influence product development and enhancements based on customer feedback.
Previous Experience at Showpad
Prior to her current role, Michelle worked at Showpad for three years, from 2021 to 2024, as Manager of Customer Success. She also held the position of Enterprise Customer Success Manager at Showpad from 2015 to 2021, accumulating a total of six years of experience with the company. Her time at Showpad involved leading customer success initiatives and fostering long-term partnerships with clients.
Sales and Account Management Background
Michelle has extensive experience in sales and account management. She worked at Salesforce.com as an ISV & Channel Sales Account Executive from 2010 to 2012 and at ClearSlide, Inc. as an Enterprise Account Executive from 2012 to 2013. Additionally, she held roles at Zendesk as a Senior Account Manager and at Xero as a Senior Account Manager, further enhancing her skills in driving business growth and customer engagement.
Education and Qualifications
Michelle studied at the University of San Francisco, where she earned a Bachelor of Science degree in Marketing. She completed her secondary education at Washington High School. Her educational background has equipped her with the knowledge and skills necessary for her roles in customer success and sales.
Expertise in Customer Success
With over nine years of experience in customer success, Michelle specializes in value delivery and building long-term partnerships. She is adept at leading high-performing teams and fostering strong cross-collaboration. Her approach emphasizes tenacity and resilience, which are key to driving business growth and ensuring customer satisfaction.