Michelle Ziadie
About Michelle Ziadie
Michelle Ziadie is a Customer Success Manager with a focus on empowering others and facilitating cross-functional collaboration. She has extensive experience in customer success roles at Khoros and currently works at Webflow, where she leverages her skills to drive revenue growth and enhance portfolio retention.
Current Role at Webflow
Michelle Ziadie currently serves as a Customer Success Manager at Webflow, a position she has held since 2024. Based in Southlake, Texas, she focuses on empowering clients and ensuring their success with Webflow's products and services. Her role involves orchestrating cross-functional alignment to enhance customer experience and satisfaction.
Previous Experience at Khoros
Michelle Ziadie has extensive experience at Khoros, where she held multiple roles from 2013 to 2024. She worked as a Customer Success Manager, Enterprise Customer Success Manager, and Regional Director, Customer Success. Her tenure included responsibilities such as driving revenue growth and ensuring portfolio retention. She also served as Customer Liaison JX GTM Integration and held executive assistant positions, contributing to the company's customer success initiatives.
Career Background
Michelle Ziadie's career spans various roles in customer success and support. Before her time at Khoros, she worked as a Virtual Assistant at Zirtual and as an Executive Assistant to the Co-Founder at Daybreaker and General Assembly. Additionally, she served as a Regional Sales Manager and Corporate Trainer at Sandals Resorts, where she gained valuable experience in sales and training.
Education and Expertise
Michelle Ziadie earned a Bachelor of Science (B.S.) in Public Relations and Organizational Communications from Southeast Missouri State University. Her educational background supports her expertise in customer success, allowing her to transform insights into actionable strategies that benefit her clients.
Skills and Focus Areas
Michelle Ziadie focuses on empowering others and fostering cross-functional alignment in her roles. She has a proven track record of driving revenue growth and ensuring portfolio retention. Her strong ability to transform insights into actionable strategies is a key aspect of her work in customer success.