Olivia Howard
About Olivia Howard
Olivia Howard is a Technical Support Specialist at Webflow, specializing in troubleshooting Webflow Logic, Memberships, and Exommerce. She holds a Bachelor's degree in Computer Science from the University of Nebraska at Omaha and has experience in various technical roles, alongside a background in community theatre.
Work at Webflow
Olivia Howard has been employed at Webflow as a Technical Support Specialist since 2021. In this role, she specializes in troubleshooting Webflow Logic, Memberships, and Exommerce. Her responsibilities include assisting customers with technical issues and ensuring their success with the platform. Olivia also coaches her teammates to enhance their customer service skills, contributing to a collaborative work environment.
Education and Expertise
Olivia Howard studied Computer Science at the University of Nebraska at Omaha, where she earned her Bachelor's degree from 2015 to 2021. Her educational background provides her with a solid foundation in technical skills, including expertise in DNS management, SSH/CLI, and WordPress plugin troubleshooting. This knowledge supports her current role in technical support and enhances her problem-solving capabilities.
Background and Work Experience
Prior to her current position at Webflow, Olivia Howard gained diverse work experience in various roles. She worked as a Happiness Engineer at Flywheel from 2019 to 2021, where she focused on customer support. Before that, she served as a Patient Care Attendant at Nebraska Medicine for one year and as a Dietary Aide at Via Christe Assisted Living for three years. This varied background has equipped her with strong interpersonal skills and a customer-centric approach.
Achievements in Performing Arts
Olivia Howard has participated in community theatre productions, showcasing her talents in performances such as Stick Fly, Significant Other, A Raisin in the Sun, and Rocky Horror Show. Additionally, she is featured in a film titled The Headliner by Tony Bonacci, which is currently in post-production. Her involvement in the arts reflects her diverse interests beyond her technical career.
Skills and Technical Proficiencies
Olivia Howard possesses a range of technical skills that support her role in technical support. She is proficient in troubleshooting issues related to both Mac and Windows systems. Her expertise extends to DNS management and various web technologies, which are essential for addressing customer inquiries and providing effective solutions in her current position.