Pedro Muro Ramirez
About Pedro Muro Ramirez
Pedro Muro Ramirez is a Technical Support Specialist at Webflow, where he has worked remotely since 2021. He holds a B.S. in Criminal Justice from the University of Nebraska at Omaha and has experience in customer service and information technology.
Work at Webflow
Pedro Muro Ramirez has been employed at Webflow as a Technical Support Specialist since 2021. In this remote position, he provides technical assistance and support to users, leveraging his background in information technology. His role involves troubleshooting issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Previous Experience in Technical Support
Before joining Webflow, Pedro worked as a Technical Support Specialist at Flywheel from 2020 to 2021. In this role, he gained valuable experience in addressing customer inquiries and resolving technical issues. His background in customer service across various industries has equipped him with the skills necessary for effective support in technical environments.
Education and Expertise
Pedro earned a Bachelor of Science degree in Criminal Justice from the University of Nebraska at Omaha, where he studied from 2015 to 2019. His education in criminal justice informs his unique approach to problem-solving and customer interactions. Additionally, he has a strong foundation in information technology, which complements his current role in technical support.
Background in Customer Service
Pedro has a diverse background in customer service, having worked in various roles before transitioning to technical support. He served as a Bank Teller at Wells Fargo for four months in 2019 and worked as a Teacher Assistant at the University of Nebraska at Omaha in 2016. His experience in these positions has contributed to his strong leadership skills and ability to manage customer relationships effectively.
Bilingual Communication Skills
Pedro possesses expertise in bilingual communications, allowing him to interact effectively with customers in both English and Spanish. This skill enhances his ability to provide support to a diverse customer base, ensuring that language barriers do not impede customer service excellence.