Rachel Hynec
About Rachel Hynec
Rachel Hynec is a Technical Support Specialist with extensive experience in technical and digital support roles across various companies. She has worked at notable organizations such as SAP Ariba, BigCommerce, and Webflow, and has a background in music education.
Current Role at Webflow
Rachel Hynec currently serves as a Technical Support Specialist at Webflow, a position she has held since 2021. In this role, she provides technical assistance and support to users, ensuring they have a seamless experience with Webflow's platform. Her expertise in technical support is leveraged to address user inquiries and troubleshoot issues effectively.
Previous Experience in Technical Support
Prior to her current role, Rachel worked at BigCommerce as a Product Support Engineer from 2018 to 2021. In this capacity, she focused on assisting customers with product-related issues. Before that, she spent two years at SAP Ariba as a Technical Support Specialist in Prague, where she provided technical solutions and support to clients.
Background in Operations and Coordination
Rachel has a diverse background in operations and coordination. She worked at BSA Ltd. as an Operations Coordinator from 2004 to 2008, where she managed various operational tasks. Additionally, she served as a Digital Support Coordinator at Fairfax Media for six years, from 2009 to 2015, focusing on digital support services.
Educational Qualifications
Rachel's educational journey includes studying at Cherrybrook Technology High School from 1997 to 2000. She then attended the Australian Institute of Music for two years, from 2000 to 2002. Furthermore, she studied at SAE Institute, where she obtained a Certificate III in Music Industry, specializing in Electronic Music Production. She also completed a Specialist Certificate in Guitar at Berklee College of Music.
Early Career Roles
In the early stages of her career, Rachel held various roles in Sydney. She worked as a Payroll Administrator at The Harbour Agency Pty Ltd for three months in 2008 and briefly served as a Sales Representative at News Corp in the same year. These positions contributed to her foundational experience in support and administrative functions.