Rita Oliveira Neves
About Rita Oliveira Neves
Rita Oliveira Neves is a Senior Customer Support Specialist at Webflow, where she has worked since 2019. She has extensive experience in customer support, particularly in troubleshooting complex billing issues.
Work at Webflow
Rita Oliveira Neves has been employed at Webflow as a Senior Customer Support Specialist since 2019. In this role, she focuses on troubleshooting and problem-solving, providing support to customers. Her responsibilities include resolving complex billing issues, analyzing accounts, and managing pro-rated balances. With extensive experience in customer support, she has contributed significantly to enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience in Customer Support
Prior to joining Webflow, Rita Oliveira Neves accumulated substantial experience in customer support roles. She worked at TMN-Telecomunicações Móveis Nacionais, SA as an Assistente de atendimento a clientes from 1996 to 1999. Following this, she served as a Gestor de produto at Millennium bcp from 2002 to 2019, where she further developed her skills in customer relations and account management.
Education and Expertise
Rita Oliveira Neves studied at Instituto Superior de Novas Profissões, where she earned a Licenciatura in Relações Públicas e Publicidade from 1996 to 2000. Her educational background has equipped her with valuable skills that complement her extensive experience in customer support, particularly in troubleshooting and problem-solving.
Background in Retail Management
Before her extensive career in customer support, Rita Oliveira Neves worked at Phone House Portugal as Gerente de loja from 1999 to 2002. In this role, she managed retail operations in Lisboa e Região, Portugal, gaining experience in customer service and team management, which laid the groundwork for her later roles in customer support.