James Gray
About James Gray
James Gray is a Support Engineer at Weekend Health with a background in customer support and quality improvement, and expertise in both front-end and back-end development.
Professional Background
James Gray currently works as a Support Engineer at Weekend Health in a hybrid capacity. Prior to this, he served as a Customer Support Professional at the same company from 2022 to 2023, a role he held for 9 months. Before his tenure at Weekend Health, he worked at Eaze as a Quality Improvement Specialist for 5 years, from 2017 to 2022. This extensive experience in customer support and quality improvement underpins his current role and expertise.
Education and Training
James Gray completed a Bachelor's degree in Classical and Ancient Studies at Indiana University Bloomington, where he studied from 2004 to 2008. In 2022, he shifted his focus to computer software engineering, studying at General Assembly. There, he completed a six-month Software Engineering Immersive bootcamp from 2022 to 2023. His training provided him with a robust foundation in both front-end and back-end development, utilizing technologies such as React.js, Node.js, and MongoDB Atlas.
Technical Expertise
James Gray's technical skills encompass a wide range of development tools and programming languages. He is proficient in using VSCode, Netlify, and Heroku for development and deployment purposes. His programming skills include HTML, CSS, Javascript, Typescript, and Python. Additionally, he has experience with frameworks like Express and Flask. His capabilities extend to database management with tools such as PostgreSQL and MongoDB Atlas, allowing him to create and manage dynamic web applications efficiently.
Workflow and Project Management
In his role as a Support Engineer, James Gray utilizes project management tools like Trello to ensure efficient workflow management. This competence helps streamline tasks and improve productivity, both individually and within the team. His experience in project management complements his technical skills, allowing him to balance multi-faceted tasks and facilitate smooth project executions.
Transition from Customer Support to Engineering
James Gray transitioned from his role as a Customer Support Professional to a Support Engineer at Weekend Health. This career progression reflects his ability to leverage his previous experience in customer support while integrating his technical skills in software engineering. This shift has enabled him to apply a comprehensive approach to problem-solving and support, benefiting both the company's internal processes and customer interactions.