Monica Novack
About Monica Novack
Monica Novack is the Member Experience Manager at Weekend Health, with a background in healthcare and customer service, and bilingual skills in English and Spanish.
Current Role at Weekend Health
Monica Novack currently serves as the Member Experience Manager at Weekend Health. She started her role in November 2022. In this capacity, she leverages her background in both administrative and client-facing positions to enhance the experience of members. Her bilingual skills in English and Spanish also contribute to a more inclusive and communicative environment for all members.
Previous Employment at Cerebral
Prior to her current role, Monica Novack worked as a Client Coordinator at Cerebral in 2022. Her tenure lasted for nine months, during which she was responsible for coordinating client services. Her role at Cerebral showcased her ability to manage client experiences effectively in the healthcare sector.
Background in Healthcare and Customer Service
Monica Novack has a diverse background that spans both the healthcare and customer service industries. She served as a Patient Service Representative at UPMC in Pittsburgh, Pennsylvania, from 2021 to 2022. Her experience also includes client-facing roles like serving as a Bridal Consultant at BRIDAL MANOR, INC. in Waterloo, Illinois, for five years, and working as a server at Black Sheep Burgers | Shakes in Springfield, Missouri, for two years.
Educational Background at Missouri State University
Monica Novack holds a Bachelor's degree in Health Services Administration from Missouri State University, where she studied from 2016 to 2020. During her time at university, she also earned a minor in Spanish Language and Literature. Her educational background has provided her with a solid foundation in health services administration, supplemented by bilingual skills that are valuable in various professional roles.