Alwin John

Shift Manager @ Wendy's

About Alwin John

Alwin John is a Shift Manager at The Wendy's Company in Toronto, Ontario, with extensive experience in customer service and quality engineering. He has worked in various roles across multiple companies and holds a post-graduate degree in Quality Engineering Management from Lambton College.

Work at Wendy's

Alwin John has been employed at The Wendy's Company since 2019, where he initially served as a Customer Service Representative. In 2021, he advanced to the role of Shift Manager, contributing to the operational management of the restaurant. His responsibilities include overseeing staff, ensuring customer satisfaction, and maintaining service quality in the Toronto, Ontario location.

Current Employment at Loblaw Companies Limited

Since 2020, Alwin John has worked as a Clerk at Loblaw Companies Limited in Toronto, Ontario. In this role, he is involved in various clerical tasks that support the daily operations of the store. His experience in this position complements his skills in customer service and operational management.

Education and Expertise

Alwin John completed his undergraduate studies at Anna University from 2011 to 2015. He furthered his education by obtaining a Post Graduation in Quality Engineering Management from Lambton College between 2019 and 2021. He possesses expertise in Non-Destructive Testing (NDT) and focuses on improving product and service quality by identifying and addressing barriers to poor quality.

Previous Work Experience

Before his current roles, Alwin John worked as a Customer Service Executive at CMA CGM for ten months in 2017-2018 in Thane, Maharashtra. He also served as a Quality Engineer at LINKERS BUSINESS SOLUTIONS PRIVATE LIMITED for one year during the same period in Navi Mumbai, Maharashtra. His experience includes a summer contract position at Toronto Transit Commission (TTC), where he developed critical thinking and problem-solving skills.

Skills and Capabilities

Alwin John has developed strong interpersonal skills through effective client communication and teamwork during his tenure as a Quality Engineer. He is skilled in onsite-offshore coordination and spool fabrication, which enhances his capabilities in the manufacturing and automotive industries. His diverse skill set supports his roles in customer service and operational management.

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