Westpark Communications
Westpark Communications, based in Northwest Houston, Texas, provides specialized call center services for various industries, including legal and healthcare, with multilingual support and custom CRM integrations. The company has been in business since 1968 and offers 24/7 live answering services with 100% US-based agents.
Company History
Westpark Communications has been in business since 1968. Over the decades, it has grown significantly through strategic acquisitions, completing ten acquisitions between 1983 and 2006. This expansion has enabled the company to diversify its offerings and enhance its service capabilities.
Specialized Services for Attorneys and Law Firms
Westpark Communications offers specialized services tailored for attorneys and law firms, including mass tort class action call centers. These services are designed to handle high volumes of calls efficiently and effectively, providing crucial support to legal professionals.
Comprehensive Call Center Services
Westpark Communications provides a wide range of call center services, including answering services, customer service, disaster recovery, helpdesk, and reservations. These services are available 24/7, ensuring continuous support with 100% US-based agents. The company also operates a full-service reservations call center to handle event bookings and follow-ups.
Multilingual Support and Specialized Training
Westpark Communications offers multilingual support with agents fluent in English and Spanish, and access to translators for other languages. The company provides specialized training for its agents, including HIPAA compliance and medical terminology for healthcare clients, ensuring high-quality service across various industries.
Facilities and Technological Integration
Westpark Communications operates a 15,000 square-foot facility in Northwest Houston, Texas. The facility includes offices for Operations, Customer Service, Quality Assurance, Technical, Sales, and Administrative Departments. The company integrates with various software systems such as Shopify, Jira, Magento, Salesforce, and offers custom CRM and platform integrations to enhance business communications and streamline workflows.
Disaster Recovery and Business Continuity
Westpark Communications provides disaster recovery and business continuity services to maintain communication during emergencies. The company operates a secure Tier IV data facility in Bryan, Texas, located 150 miles inland, designed to ensure the continuous operation of services even in adverse conditions.
Awards and Recognition
Westpark Communications has been recognized for its excellence in service, winning several awards including Top Call Center Services of Houston by Clutch and Top Workplaces in Houston by the Houston Chronicle. These accolades reflect the company's commitment to quality and customer satisfaction.