Jan Ufnal
About Jan Ufnal
Jan Ufnal serves as the Support Team Lead at Whatagraph since 2023, bringing a diverse background in management and technical roles across various companies. His previous positions include Product Manager and Partnerships and Operations Manager at SmartrMail, as well as leadership roles at Packhelp and Radio Kapitał.
Work at Whatagraph
Jan Ufnal currently serves as the Support Team Lead at Whatagraph, a position he has held since 2023. In this role, he is responsible for overseeing the support team, ensuring that client inquiries are addressed efficiently and effectively. His leadership contributes to the overall customer satisfaction and operational success of the organization.
Previous Experience at SmartrMail
Before joining Whatagraph, Jan Ufnal worked at SmartrMail in various capacities. He served as a Product Manager for 10 months in 2022, where he focused on product development and strategy. Prior to that, he held the role of Partnerships and Operations Manager (EMEA) from 2020 to 2021, contributing to the company's growth in the European market.
Career at Packhelp
Jan Ufnal's career includes significant roles at Packhelp. He was the Head of Account Management for 4 months in 2020, where he managed client relationships and account strategies. Additionally, he served as the Head of Customer Success for 9 months in 2019, focusing on enhancing customer experiences and ensuring client satisfaction.
Background in Media and Technical Management
Jan Ufnal has experience in media and technical management, having worked at Radio Kapitał as a Radio Host, Technical Manager, and Board Member from 2019 to 2021. His responsibilities included managing technical operations and contributing to the station's programming. He also worked at Diebold Nixdorf as a Change Manager and Incident Manager, where he was involved in managing organizational changes and incident responses.
Education and Expertise
Jan Ufnal has a diverse educational background. He studied Graphic Design at Warszawska Szkoła Reklamy. Additionally, he attended the University of Strasbourg, where he studied Neuroscience, Musicology and Ethnomusicology, and Statistics through distance learning. He also completed his studies at Lycée Français de Varsovie (LFV), which contributed to his multidisciplinary expertise.