Lance Ferris
About Lance Ferris
Lance Ferris is a Senior Customer Service Manager at Whisker, with a diverse background in customer service and management across various industries, including healthcare and entertainment. He has held multiple roles at Blue Cross NC and Walt Disney World, contributing to his extensive experience in enhancing customer service operations.
Work at Whisker
Lance Ferris has served as the Sr. Customer Service Manager at Whisker since 2021. In this role, he has been instrumental in enhancing customer service operations. His experience in customer service management allows him to implement effective strategies that improve customer satisfaction and operational efficiency.
Previous Experience at Blue Cross NC
Prior to his current position, Lance Ferris worked at Blue Cross NC from 2016 to 2021. He held the position of Team Leader for five years in Winston Salem, NC. Additionally, he served as an Innovation and Strategy Analyst for four months in 2018 in the Raleigh-Durham area, where he contributed to strategic initiatives.
Background in Customer Service and Administration
Lance Ferris has a diverse background in both corporate and entertainment sectors. He worked at Walt Disney World in various roles, including ECommerce Sales, Service and Support Agent, and Family Medical Leave Coordinator. His experience in these positions has provided him with a strong foundation in customer service and administrative coordination.
Education and Expertise
Lance Ferris studied General Management and achieved a Business Administration degree at Central Michigan University from 2004 to 2010. He also attended Delta College, where he studied General Management from 2006 to 2007. His educational background supports his extensive experience in customer service management and administrative tasks.
Career Progression
Throughout his career, Lance Ferris has transitioned from roles in innovation and strategy analysis to leadership positions in customer service management. His work history includes positions at Morley Companies, Inc. and Valencia Community College, where he coordinated corporate meetings and managed administrative tasks, showcasing his strong organizational skills.