Vijendra Sawant
About Vijendra Sawant
Vijendra Sawant is a Senior Manager of Support at WhizAI, with extensive experience in technical support and management roles, particularly in the software sector. He has a strong background in IBM Cognos Analytics and holds both a Bachelor's and Master's degree in Computer Science from the University of Pune.
Current Role at WhizAI
Vijendra Sawant serves as the Senior Manager of Support at WhizAI, a position he has held since 2020. His role involves overseeing the support operations, ensuring that clients receive effective assistance with the company's products. Based in Pune, Maharashtra, he has contributed to enhancing customer satisfaction and streamlining support processes during his tenure.
Previous Experience at IBM
Vijendra Sawant has extensive experience with IBM India Pvt Ltd, where he worked in various roles from 2012 to 2020. Initially, he served as a Team Lead for Cognos Support Engineering for one year. He then advanced to the position of Manager for the Cognos Support Team, where he managed support operations for six years. His time at IBM has equipped him with significant expertise in technical support and team management.
Educational Background
Vijendra Sawant obtained a Bachelor of Computer Science from ISSC, University of Pune, from 1998 to 2001. He furthered his education by completing a Master of Computer Science at the same institution from 2001 to 2003. His academic background has provided him with a strong foundation in computer science principles and practices.
Technical Expertise
Vijendra Sawant possesses a robust technical knowledge base, particularly in IBM Cognos Analytics, SQL Server, DB2, Oracle, Websphere, Weblogic, and Unix. His expertise extends to providing technical support for software products, especially within the Pharma and Life-Science sectors. He is skilled in troubleshooting complex technical issues and providing guidance to clients.
Career Progression
Vijendra Sawant's career includes various roles in technical support prior to his current position. He has worked at Saba Software as a Senior Technical Support Engineer and at eGain Corporation in a similar capacity. His experience also includes positions at vCustomer and IBM India Pvt Ltd, where he developed his skills in technical support and customer service.