Edwin Oliva Jr.
About Edwin Oliva Jr.
Edwin Oliva Jr. is a Customer Support Specialist at Whova, where he has worked since 2020. He has a background in English, holding a Bachelor of Arts from San Diego State University, and has contributed to enhancing the company's platform while mentoring new team members.
Work at Whova
Edwin Oliva Jr. has been employed at Whova as a Customer Support Specialist since 2020. In this role, he specializes in using Zendesk for live chat customer service and ticket management, assisting event organizers with their needs. He collaborates with the Product team to enhance the company's platform, contributing to a 10-20% increase in the close rate. Edwin also conducts 45-minute onboarding training sessions for new event organizers, ensuring they effectively utilize the platform. Additionally, he mentors and trains new team members, supporting their professional development within the company.
Education and Expertise
Edwin Oliva Jr. studied at San Diego State University, where he earned a Bachelor of Arts in English from 2016 to 2018. Prior to that, he attended Cuyamaca College, achieving an Associate of Arts in English from 2013 to 2016. His educational background has equipped him with strong communication skills, which he applies in his customer support role at Whova.
Background
Before joining Whova, Edwin worked at Uber as a Greenlight Expert from 2018 to 2020 in the Greater San Diego Area. In this position, he gained experience in customer service and support, which laid the foundation for his current role. His transition from Uber to Whova reflects his commitment to enhancing customer experiences in various capacities.
Achievements
Edwin Oliva Jr. has received Employee of the Month awards twice during his tenure at Whova, specifically in January 2021 and March 2022. These recognitions highlight his outstanding performance and contributions to the company. His involvement in the recruitment process, where he screens and interviews potential candidates, further demonstrates his commitment to fostering a productive work environment.