Katherine Keating
About Katherine Keating
Katherine Keating is a Senior Manager of Customer Experience at Winc, where she has worked since 2021. She previously held managerial roles at The Advisory Board Company and CAVA, focusing on educational services and customer experience, respectively.
Current Role at Winc
Katherine Keating serves as the Senior Manager of Customer Experience at Winc, a publicly traded company on the NYSE under the ticker WBEV. She has held this position since 2021 and is responsible for overseeing customer experience initiatives. Her role involves developing strategies to enhance customer satisfaction and engagement, contributing to the overall growth and success of the company.
Previous Experience at CAVA
Before joining Winc, Katherine worked at CAVA as the Manager of Customer Experience from 2018 to 2021. In this role, she focused on improving customer interactions and ensuring a high level of service across the organization. Her efforts contributed to the brand's reputation for quality customer engagement in the competitive food industry.
Experience at The Advisory Board Company
Katherine was employed at The Advisory Board Company as the Manager of Educational Services from 2016 to 2018. During her tenure, she managed educational programs and services, enhancing the learning experiences for clients in the Washington D.C. Metro Area. This role provided her with valuable insights into client needs and service delivery.
Education and Academic Background
Katherine Keating earned her Bachelor of Arts degree in Sociology from Franklin & Marshall College, where she studied from 2011 to 2015. Her academic background in sociology has equipped her with a strong understanding of social dynamics and customer behavior, which she applies in her professional roles.