Steve Simons
About Steve Simons
Steve Simons is an experienced Account Executive currently working at 8STR8 and has held various roles in technology and sales since 2016. He focuses on enhancing digital customer experiences and improving brand interactions through conversational AI.
Work at Wishpond
Steve Simons has been serving as an Account Executive at Wishpond since 2022. In this role, he focuses on enhancing digital customer experiences and improving brand interactions. His work involves engaging with customer experience teams to scale customer support solutions, particularly through the use of conversational AI. This position allows him to leverage his expertise in marketing and customer engagement strategies.
Current Roles and Responsibilities
In addition to his position at Wishpond, Steve Simons holds multiple roles across various organizations. He is the Head of Retail Experiences at NOBAL Technologies, a position he has maintained since 2019. He also works as a Senior Growth Consultant and Account Executive at Leadjolt™, where he has been since 2020. Furthermore, he has been a Sales Rep and Location Sales Manager at Ledcor since 2016 and 2018, respectively. His diverse roles reflect his extensive experience in sales and customer engagement.
Education and Expertise
Steve Simons studied at Red River College Polytechnic, where he achieved a focus in Marketing and Business Administration. He also participated in RRC's Men's Soccer Team during his studies. Additionally, he studied at The University of Winnipeg, further broadening his educational background. Steve is certified in MEDDICC and Command of the Message methodologies, which enhance his proficiency in sales and customer experience strategies.
Background in Customer Experience
Steve Simons engages in discussions aimed at enhancing digital customer experiences. His work focuses on addressing common customer service challenges, such as long wait times and repetitive questions, through the implementation of conversational AI solutions. This focus aligns with his roles across various organizations, where he collaborates with customer experience teams to improve brand interactions and support scalability.