Heather Schilling
About Heather Schilling
Heather Schilling is the owner of Woof Gang Bakery & Grooming in Aberdeen, New Jersey, where she applies her extensive experience in luxury retail to enhance customer service. With a background that includes roles at SmileDirectClub, Michael Kors, and Coach, she has successfully transitioned to the pet grooming industry since 2021.
Current Role at Woof Gang Bakery & Grooming
Heather Schilling has served as the Owner of Woof Gang Bakery & Grooming since 2021. Located in Aberdeen, New Jersey, the business specializes in pet grooming and bakery services. Schilling applies her extensive background in luxury retail to enhance customer experience and service quality. Her role includes overseeing daily operations, managing staff, and ensuring compliance with industry standards.
Previous Experience in Luxury Retail
Heather Schilling has a robust history in luxury retail, having held several managerial positions. She worked at Coach as an Assistant Manager from 2007 to 2010, followed by a role as Sales Supervisor at Michael Kors from 2012 to 2013. Additionally, she served as an Assistant Manager at SEPHORA from 2010 to 2011 and as a Customer Experience Supervisor at Gap Inc./Banana Republic from 2014 to 2015. This experience has contributed to her skills in customer service and staff management.
Education and Training
Heather Schilling studied Fashion/Apparel Design at the International Academy of Design and Technology-Troy. She also pursued a Bachelor's Degree in Business, Management, Marketing, and Related Support Services at Grand Rapids Community College from 2013 to 2016. Additionally, she completed a Pre-licensure Course in Real Estate at Holloway Real Estate Institute in 2014. This educational background supports her business acumen and operational management.
Skills in Staff Training and Development
Schilling possesses extensive experience in staff training and development, which she applies at Woof Gang Bakery & Grooming. Her previous roles in luxury retail involved training teams to deliver high-quality customer service. This expertise is crucial for maintaining service standards and ensuring a positive experience for both pets and their owners.
Strategic Planning and Management Expertise
In her current role, Heather Schilling utilizes strategic planning skills to effectively manage the budget, payroll, and multiple staff members at Woof Gang Bakery & Grooming. Her background in retail management has equipped her with the necessary tools to oversee operations efficiently, ensuring that the business runs smoothly and meets customer expectations.