Ahmad Moussa
About Ahmad Moussa
Ahmad Moussa is a Manager of Customer Success with extensive experience in customer success and account management across various technology companies. He has worked at organizations such as Workato, Oracle, and Microsoft, and holds certifications in Advanced Analytics and Machine Learning.
Current Role at Workato
Ahmad Moussa currently serves as the Manager of Customer Success at Workato, a position he has held since 2024. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His leadership focuses on developing strategies that enhance customer engagement and retention, contributing to the overall success of the organization.
Previous Experience at Workato
Prior to his current role, Ahmad Moussa worked at Workato as a Customer Success Manager - Acting Team Lead from 2021 to 2023. He also held the position of Commercial Account Manager - North America from 2023 to 2024. His tenure at Workato has involved managing customer success projects, particularly for global supply chain workers, and leading initiatives that drive customer satisfaction.
Professional Background
Ahmad Moussa has extensive experience in customer success and account management across various sectors. He worked at Ulula as Client Lead / Customer Success Manager from 2019 to 2021 in Toronto, Ontario. His previous roles include Account Executive in the Public Sector at Microsoft from 2014 to 2015 in Dubai, and Senior Account Manager at Oracle from 2015 to 2018. He also held positions at Software AG and Netways, where he developed skills in managing public sector accounts and technology sales.
Education and Certifications
Ahmad Moussa studied Computer Science at the American University of Beirut, where he earned a Bachelor of Science (BS) with Distinction from 2000 to 2003. He furthered his education at York University, obtaining a Certificate in Big Data Analytics from 2018 to 2019. Additionally, he holds certifications in Advanced Analytics and Machine Learning, which complement his expertise in solving complex business challenges.
Achievements in Customer Success
Throughout his career, Ahmad Moussa has managed customer success projects that focus on innovative and scalable solutions. He has led public sector accounts for both Oracle and Microsoft, demonstrating his ability to navigate complex business environments. His work has consistently aimed at addressing customer needs and enhancing service delivery.