Fady Putrus
About Fady Putrus
Fady Putrus serves as the Team Lead for Global Support at WorkForce Software, where he has worked since 2021. He has extensive experience in customer support and technical troubleshooting, having held various roles at Apple and other organizations.
Work at Workforce Software
Fady Putrus has been serving as the Team Lead for Global Support at WorkForce Software since 2021. In this role, he is responsible for managing and coordinating support operations across various regions. His leadership in global support involves overseeing a team that addresses customer inquiries and technical issues, ensuring efficient service delivery. Prior to this position, he worked as an Application Support Analyst at WorkForce Software from 2019 to 2021, where he gained valuable experience in application support and client interaction.
Experience at Apple
Fady Putrus has a significant tenure at Apple, beginning in 2017. He has held multiple roles, including Technical Expert since 2019, where he provides technical support and expertise to customers. His previous positions at Apple include Operations Specialist, Sales Specialist, and Genius Admin. These roles have equipped him with a strong foundation in customer support and technical troubleshooting, enhancing his ability to address client needs effectively.
Education in Information Technology
Fady Putrus studied Information Technology at Oakland University from 2014 to 2019, where he earned a Bachelor's degree. His academic background provided him with essential knowledge and skills in technology, which he has applied throughout his career in various technical and customer-facing roles.
Previous Work Experience
Before his current roles, Fady Putrus worked at Whole Foods Market as a Cashier from 2014 to 2017, gaining experience in customer service. Additionally, he worked as a Help Desk Technician at Oakland University for seven months in 2018, where he developed his technical support skills. This diverse work history has contributed to his comprehensive understanding of client needs and technical solutions.
Leadership and Technical Expertise
Fady Putrus possesses expertise in leading global support teams and technical troubleshooting. His experience across various roles in technology companies has equipped him with a strong background in both technical and customer-facing positions. This combination allows him to effectively manage support operations and address complex client issues.