Faz Uddin
About Faz Uddin
Faz Uddin is a Technical Software Support Engineer at WorkForce Software in Milton Keynes, England, where he has worked since 2018. He has extensive experience in supporting SAAS systems and possesses strong organizational, communication, and customer service skills.
Work at Workforce Software
Faz Uddin has been employed at WorkForce Software since 2018, serving as a Technical Software Support Engineer. In this role, he is responsible for managing technical queries across various support levels, from first to third line support. His position is based in Milton Keynes, England, where he utilizes his organizational and prioritization skills to effectively handle customer calls and tasks. Uddin's extensive experience with SAAS-based systems enhances his ability to provide comprehensive support to clients.
Education and Expertise
Faz Uddin studied Information Systems Development at the University of Bedfordshire, where he earned a Bachelor of Science (BSc Hons) degree with a 2:1 classification from 1998 to 2001. Prior to this, he completed a National Diploma in Computer Studies at Barnfield College, achieving a BTEC from 1991 to 1993. His educational background provides a solid foundation for his technical expertise in software support and systems analysis.
Professional Background
Faz Uddin has a diverse professional background in technical support and customer service. Before joining WorkForce Software, he worked at The Access Group as a Software Application Engineer for 12 years, from 2006 to 2018. His earlier roles include positions at Virgin Media as a Customer Services Specialist and at Computacenter as a Systems Analyst. He also served as a Senior Customer Support Analyst at Lumesse Learning for a brief period in 2018.
Skills and Communication
Faz Uddin possesses strong written and verbal communication skills, which are particularly evident in his telephone interactions. He is recognized for his ability to explain technical concepts clearly to both technical and non-technical audiences. His positive attitude and focus on customer service enable him to build rapport and trust with clients, contributing to effective support and customer satisfaction.