Lei Wang
About Lei Wang
Lei Wang is a Service Desk Administrator II at WorkForce Software in Sydney, Australia, where he has worked since 2017. He provides technical support in Mandarin and has over five years of experience in IT technical support across various industries.
Work at WorkForce Software
Lei Wang has been employed at WorkForce Software since 2017, serving as a Service Desk Administrator. In 2020, he advanced to the role of Service Desk Administrator II. Based in Sydney, New South Wales, Australia, he provides technical support primarily in Mandarin, which enhances the service capabilities for the China region. His tenure at WorkForce Software spans over seven years, reflecting his commitment to the organization and its clients.
Previous Experience in IT Support
Before joining WorkForce Software, Lei Wang held several positions in IT support. He worked at CEB as a Service Analyst for 11 months in 2012, followed by a four-year role as an IT Global Service Desk Technician from 2013 to 2017. Additionally, he served as an IT Officer and Technical Support at The Grace Hotel for three months in 2010 and worked at Altius Group for 10 months in 2011. This diverse experience contributes to his strong problem-solving skills.
Education and Certifications
Lei Wang holds multiple degrees in the field of technology. He earned a Bachelor's Degree in Electronic Information Technology from the University of Huna, China, from 2000 to 2004. He then pursued two Master's Degrees: one in Telecommunications Engineering from the University of Technology Sydney from 2007 to 2008, and another in Information Technology from the University of Sydney from 2008 to 2009. Additionally, he achieved ITIL V3 certification in IT Service Management in 2012.
Technical Skills and Expertise
With over five years of experience in IT technical support, Lei Wang possesses strong problem-solving skills and a proven ability to work effectively in team environments. His expertise includes providing technical support in Mandarin, which is particularly beneficial for clients in the China region. His background in various IT roles across different industries has equipped him with a comprehensive understanding of IT service management.