Melissa Lemus Fico
About Melissa Lemus Fico
Melissa Lemus Fico is a Delivery Manager for LATAM at WorkForce Software, with extensive experience in human resources and management consulting. She has held various roles in organizations such as MorseLife Health System and the National Restaurant Association, focusing on HR technology and client relationship management.
Current Role at WorkForce Software
Melissa Lemus Fico serves as the Delivery Manager for Latin America at WorkForce Software, a position she has held since 2018. In this role, she focuses on managing a client portfolio in the region, ensuring that delivery targets are met while integrating customer perspectives into service offerings. Her responsibilities include overseeing project implementation and maintaining a customer-centric approach to enhance client satisfaction.
Previous Experience in Human Resources
Melissa has extensive experience in human resources, having worked at MorseLife Health System, Inc. for eight years in various roles. She served as a Human Resources Generalist, Manager of Compensation & Benefits, and Senior Manager of Compensation, Benefits & HRIS. During her tenure, she led initiatives that optimized recruitment processes and renegotiated benefits offerings, resulting in significant cost savings for the organization.
Consulting and Early Career Background
Before her current role, Melissa worked as a Management Consultant at Thunderbird School of Global Management from 2008 to 2010. She also held positions at the National Restaurant Association, where she was a Human Resources Coordinator and later an Executive Assistant to the CEO. Additionally, she gained experience as a Recruitment Marketing Intern at CKR Interactive, where she contributed to marketing and recruitment strategies.
Educational Background and Qualifications
Melissa Lemus Fico earned her Bachelor of Science degree in Marketing, International Business, and Business Administration from the American University - Kogod School of Business, completing her studies from 2001 to 2005. She furthered her education by obtaining an MBA in Global Management from Thunderbird School of Global Management between 2008 and 2010. Her academic background supports her expertise in business and management.
Skills and Expertise in HR Technology
Melissa possesses a strong background in HR technology, particularly in systems implementation and Applicant Tracking System (ATS) integration. She has led digital transformation initiatives, such as transitioning MorseLife's recruitment process to a mobile-first online application system, which enhanced the organization's employment branding and recruitment efficiency.