Robert Jeffords
About Robert Jeffords
Robert Jeffords serves as the Global Support Manager at WorkForce Software, where he has worked since 2022. He has a background in organizational leadership and computer programming, and he focuses on enhancing service models and providing guidance for career advancement.
Work at Workforce Software
Robert Jeffords serves as the Global Support Manager at WorkForce Software, a position he has held since 2022. In this role, he focuses on identifying opportunities and developing strategies to enhance the service model. His responsibilities include coordinating cross-functional teams to ensure rapid resolution of client issues. Jeffords is based in Parsippany, NJ, where he contributes to improving client support and service delivery.
Education and Expertise
Robert Jeffords studied Organizational Leadership at Thomas Edison State University from 2017 to 2022, earning his degree over five years. He also attended The Chubb Institute, where he completed a degree in Computer Programming. Additionally, he pursued studies in Computer Science at Stevens Institute of Technology, earning credits towards a Bachelor of Science degree. This educational background supports his expertise in technology and leadership.
Professional Background
Before joining WorkForce Software, Robert Jeffords worked at ADP as Manager II Tech Support Services from 2006 to 2022, accumulating 16 years of experience in technical support. He also held the position of Senior Account Manager at CDW from 2002 to 2004. His extensive background in support services and account management has equipped him with the skills necessary to lead teams and provide guidance on career advancement and skills improvement.
Career Development Initiatives
In his current role, Robert Jeffords provides career advancement and skills improvement guidance to team members. He focuses on fostering professional growth within his team, ensuring that individuals have the resources and support needed to enhance their skills and advance their careers. This commitment to development reflects his leadership approach and dedication to team success.