Susan Reinhardt
About Susan Reinhardt
Susan Reinhardt is a Customer Success Manager at WorkForce Software, where she has worked since 2021. She holds a Bachelor of Business Administration and a Master of Business Administration, and has extensive experience in the automotive, retail, and travel/event planning sectors.
Current Role at WorkForce Software
Susan Reinhardt serves as a Customer Success Manager at WorkForce Software, a position she has held since 2021. Based in Livonia, Michigan, she has dedicated three years to enhancing customer relationships and ensuring client satisfaction. In her role, she utilizes her extensive background in finance and marketing to support customer needs and drive program success.
Educational Background
Susan Reinhardt obtained her Bachelor of Business Administration (BBA) with a double major in Finance and Marketing from the University of Michigan-Dearborn, completing her studies from 1986 to 1991. She furthered her education at the University of Michigan - Stephen M. Ross School of Business, where she earned a Master of Business Administration (MBA) with concentrations in Marketing, Finance, and Organizational Behavior from 1994 to 2001.
Professional Experience in Various Industries
Susan Reinhardt has a diverse professional background spanning the automotive, retail, and travel/event planning sectors. She worked at General Motors in various roles, including Business Analyst and Lead Program Financial Analyst, from 1989 to 1999. Additionally, she held multiple positions at Corporate Travel Service, including Senior Project Manager and International Project Manager, from 2011 to 2021. She also co-owned Vintage Chic from 2008 to 2011.
Skills and Expertise
Susan Reinhardt possesses strong skills in vendor management and program management. She exhibits effective written and verbal communication skills and demonstrates a strong executive presence. Her experience includes managing both financial and marketing aspects of programs, ensuring successful outcomes from initiation through post-review. She consistently delivers high-quality work with a strong customer-service orientation.