Carol Ann Smith
About Carol Ann Smith
Carol Ann Smith is a Senior Enterprise Client Outcomes Manager at WorkRamp, where she focuses on customer success and community engagement. She advocates for LGBTQ+ inclusion and diversity as an ERG Lead and co-leads the East Bay chapter of Out in Tech.
Current Role at Out in Tech
Carol Ann Smith serves as the East Bay Leadership Team member at Out in Tech, a position she has held since 2024. In this role, she focuses on community engagement and leadership within the organization. Her responsibilities include advocating for LGBTQ+ inclusion and diversity in the workplace, demonstrating her commitment to fostering an inclusive environment.
Previous Experience at WorkRamp
Prior to her current role, Carol Ann Smith worked at WorkRamp as a Senior Client Outcomes Manager from 2022 to 2024. During her tenure, she contributed to the company's mission of supporting market-leading organizations. Her work emphasized the importance of building partnerships and relationships in customer success.
Customer Success Management Background
Carol Ann Smith has extensive experience in customer success management. She worked at Orion in various roles, including Manager of Customer Success from 2021 to 2022 and Customer Success Manager from 2019 to 2021. Her experience at Orion provided her with a solid foundation in managing client relationships and driving customer satisfaction.
Education and Certifications
Carol Ann Smith holds a Bachelor of Fine Arts (BFA) in Photography from the Maryland Institute College of Art. In addition, she completed a series of certifications in Customer Success Management (CSM) at Gainsight, including CSM 101, CSM 201, and CSM 301, achieving certification in 2018.
Leadership in Diversity and Inclusion
In her role as an Employee Resource Group (ERG) Lead, Carol Ann Smith advocates for LGBTQ+ inclusion and diversity within the workplace. She co-leads the East Bay chapter of Out in Tech, focusing on initiatives that promote community engagement and leadership, reflecting her dedication to creating an inclusive work environment.