Jalen Rowell
About Jalen Rowell
Jalen Rowell is a Customer Outcomes Manager at WorkRamp, with a background in business development and logistics. He has experience in the U.S. Air Force and has held various roles in customer success and financial representation.
Current Role at WorkRamp
Jalen Rowell serves as a Customer Outcomes Manager at WorkRamp since 2023. In this role, he focuses on ensuring customer satisfaction and success through effective onboarding and support strategies. His position is remote, allowing him to work from Nashville, Tennessee. Jalen's responsibilities include managing customer relationships and driving outcomes that align with the company's goals.
Previous Experience at Solvo Global
Prior to his current role, Jalen worked at Solvo Global as a Global Business Development Representative for four months in 2021. During his tenure, he contributed to reducing new hire costs by 30%-40% and lowering turnover and HR risks through the services offered. He implemented a consultative approach to qualifying prospects and guided clients through the implementation process, while also generating over 4000 leads managed through SalesForce.
Military Background in the U.S. Air Force
Jalen Rowell has a notable military background, having served in the United States Air Force. He worked as an Air Terminal Manager at Nellis AFB, Nevada, from 2017 to 2019, and later as a Logistics Manager in the 58th Rescue Squadron for eight months in 2019. He is currently a Logistics Readiness Officer in the U.S. Air Force Reserve at Dobbins Air Reserve Base, Georgia, since 2022.
Education at the United States Air Force Academy
Jalen studied at the United States Air Force Academy, where he earned a Bachelor of Science in Marketing/Marketing Management from 2013 to 2017. His education provided him with a strong foundation in marketing principles and management strategies, which he has applied throughout his career in various roles.
Career Path and Other Roles
Throughout his career, Jalen has held various positions across different industries. He worked as a Financial Representative at Northwestern Mutual from 2020 to 2021 and as a Customer Success Manager at Outreach from 2021 to 2023. Additionally, he was a Professional Athlete in the XFL for six months in 2019-2020 and held a position as a Floor Model at Hollister Co. from 2011 to 2012.