Natalie Buresch 🏳️🌈
About Natalie Buresch 🏳️🌈
Natalie Buresch is a Customer Education & Community Manager at WorkRamp, with a diverse background in education and customer care. She has held various roles in organizations such as TE Connectivity, Gap Inc., and California State University, Los Angeles, and holds multiple degrees in Music Theory, Composition, and Education.
Current Role at WorkRamp
Natalie Buresch serves as the Customer Education & Community Manager at WorkRamp, a position she has held since 2024. In this role, she is responsible for managing customer education initiatives across multiple platforms. Buresch actively collaborates on projects that enhance both team dynamics and customer experiences, fostering an environment of innovation and creativity. She also serves as the main project manager for various stakeholders, ensuring effective collaboration and support in customer education projects.
Previous Experience
Buresch has a diverse professional background. She worked as an Associate Professor at California State University, Los Angeles for ten months in 2011-2012. Following this, she held the position of Seasonal Manager at Gap Inc. from 2012 to 2013. Buresch also served as the Director of Strings/Composition/Music Theory at Encore Jr. Sr. High School for the Performing Arts from 2014 to 2016. Her experience includes roles such as Customer Care Manager (EX and UX Lead) at TE Connectivity from 2020 to 2022, and Implementation Manager at WorkRamp from 2022 to 2023.
Education and Expertise
Natalie Buresch holds multiple degrees in music and education. She earned a Bachelor's Degree in Music Theory and Composition from Baylor University. She then pursued a Master's Degree in Music Theory and Composition from California State University, Northridge. Additionally, Buresch obtained a Master of Arts in Education: Teaching and Learning from the University of Redlands. Her educational background supports her expertise in customer education and community management.
Achievements in Customer Education
Buresch has developed and managed customer education initiatives that have received a program rating of 4.2+. She is passionate about simplifying complex processes to enhance user adoption and satisfaction during product implementation. Her focus on customer education has contributed to improved user experiences across the platforms she has managed.