Charles K.
About Charles K.
Charles K. is an Associate Technical Account Manager at WorkSmart IT, where he focuses on improving internal services. He has a diverse background in technical support, research, and education, with a Bachelor's Degree with Honors from Swarthmore College.
Work at WorkSmart IT
Charles K. currently serves as an Associate Technical Account Manager at WorkSmart IT, a position he has held since 2018. In this role, he focuses on improving internal services, leveraging his technical expertise to enhance client satisfaction and operational efficiency. Prior to this, he worked as a Technical Support Representative at the same company for eight months in 2018, where he gained foundational experience in client support and technical troubleshooting.
Education and Expertise
Charles K. earned a Bachelor’s Degree with Honors from Swarthmore College, completing his studies from 2013 to 2017. His academic background includes a focus on mathematics and physics, which underpins his technical skills in his current role. Additionally, he participated in an exchange program at Abtei-Gymnasium Brauweiler from 2012 to 2013, broadening his educational experience.
Research Experience
Charles K. has significant research experience, having conducted biochemistry research at The Scripps Research Institute during a summer program in 2014. He also worked as a Research Assistant in Nuclear Physics at Swarthmore College for six months in 2016. These roles contributed to his analytical skills and scientific knowledge.
Previous Work Experience
Before his current role, Charles K. held various positions that contributed to his professional development. He worked as Faculty at Kaplan Test Prep from 2017 to 2018 in the Raleigh-Durham, North Carolina Area, and as a Tutor at Varsity Tutors for one month in 2017. Additionally, he served as an IT Associate at Swarthmore College from 2014 to 2017, where he developed technical support skills.
Leadership and Client Services
During his time at Swarthmore College, Charles K. held a leadership role in client services, advancing to team leader within a year. This experience allowed him to develop essential leadership and communication skills, which are valuable in his current position at WorkSmart IT.