Jenna Gonzales
About Jenna Gonzales
Jenna Gonzales is a Technical Support Engineer with over 15 years of experience in IT, specializing in customer service and network administration. She has worked in various roles across military and municipal sectors and currently provides remote technical support at WorkSmart.
Current Role at WorkSmart
Jenna Gonzales has been working as a Technical Support Engineer I at WorkSmart since February 2021. In this role, she provides remote technical support services, leveraging her extensive experience in IT. She is recognized for her initiative and problem-solving skills, which contribute to effective customer service. Her responsibilities include troubleshooting technical issues and ensuring customer satisfaction.
Previous Experience in IT
Jenna Gonzales has over 15 years of experience in the IT field. She served as an IT Specialist for the United States Marine Corps from 2006 to 2013, where she gained valuable skills in technical support and network administration. Following her military service, she worked as an IT Technician for the City of Brenham from 2014 to 2016 and then as an IT Specialist for the City of Jacksonville, NC from 2016 to 2021. Her diverse background includes roles in both municipal government and military service.
Education and Qualifications
Jenna Gonzales completed her education at Northview High School, where she studied General Education and earned her High School Diploma from 2001 to 2005. This foundational education has supported her career in IT, providing her with the necessary skills to excel in various technical roles.
Technical Skills and Expertise
Jenna Gonzales specializes in customer service, network administration, and technical support. Her experience spans multiple sectors, allowing her to develop a comprehensive understanding of IT systems and customer needs. She has received positive feedback for her proactive approach and ability to understand customer environments, which enhances her effectiveness in resolving technical issues.
Collaboration and Problem Solving
In her current role, Jenna has collaborated with colleagues, such as Mark, to effectively resolve technical issues, including printer problems. Her ability to work collaboratively and her problem-solving skills have been praised, contributing to her reputation as a reliable technical support professional.