Marco Moncada
About Marco Moncada
Marco Moncada is a Technical Support Representative II at WorkSmart IT, with extensive experience in technical support and systems analysis. He has worked in various roles across multiple companies, including Dahill and the University of Houston, and possesses expertise in production machines and mainframe systems.
Current Role at WorkSmart IT
Marco Moncada serves as a Technical Support Representative II at WorkSmart IT, a position he has held since 2018. In this role, he provides technical assistance and support to clients, ensuring that their IT systems function efficiently. His responsibilities include troubleshooting technical issues, maintaining production machines, and delivering training and demonstrations of products to clients. Marco's focus on customer satisfaction and problem resolution contributes to the overall success of the technical support team.
Previous Experience in Technical Support
Marco Moncada has extensive experience in technical support roles. He worked at Dahill as a Technical Support Engineer/Production Support from 2010 to 2017, where he provided critical support for production systems. Prior to that, he served as a Computer Systems Analyst at the University of Houston from 2008 to 2010. His early career included positions such as PC Tech/Computer Operator at Slomin's, Inc. and System Integrator Specialist at CARR, a Xerox Company, where he honed his technical skills.
Educational Background and Qualifications
Marco Moncada completed his studies at Briarcliffe College, earning an AOS Degree in Network and Computer Technology from 1998 to 2001. He also attended Eastern Suffolk B.O.C.E.S, where he achieved a Diploma in Computer Aided Design and Drafting in 1998. His educational background provides a solid foundation for his technical expertise and roles in the IT industry.
Technical Skills and Expertise
Marco possesses a diverse skill set that includes maintaining production machines and providing training on new print production products. He is knowledgeable in AS400 operations and Linux/Unix administration, which enables him to assist customers using mainframe systems. His ability to adapt to new software and hardware environments enhances his effectiveness in technical support roles. Marco also focuses on developing solutions that streamline processes and improve efficiency.
Commitment to Continuous Learning
Marco Moncada is dedicated to continuous learning and professional development. He actively seeks opportunities to enhance his knowledge in printing and information technology. By staying informed about industry trends and advancements, he ensures that he can provide the best possible support to clients and contribute to the success of his team.