Alan Ryan
About Alan Ryan
Alan Ryan is a Senior Technical Account Manager at WP Engine in Limerick, Ireland, with a background in technical support, IT support, and customer service.
Company
Alan Ryan is currently working at WP Engine. WP Engine specializes in managed WordPress hosting and digital experience solutions. The company provides a variety of products and services aimed at helping businesses build and optimize their online presence.
Title
Alan Ryan holds the position of Senior Technical Account Manager at WP Engine. This role involves overseeing technical client relations, ensuring customer satisfaction, and providing strategic technical guidance to maximize clients' use of WP Engine's services.
Career Background
Alan Ryan has a diverse work background across technical support, IT support, and customer service roles. Before his current role as Senior Technical Account Manager at WP Engine, he worked there as Technical Account Manager II and Technical Success Manager. His experience also includes roles such as L1 Technical Support at WP Engine, Ads Classification Review Agent at BCforward in Austin, Texas, Customer Technical Support at Arise Europe, IT Support Analyst at University Hospital Limerick, and various customer service roles. Over his career, Alan Ryan has gained extensive experience across multiple industries.
Education and Expertise
Alan Ryan studied at the University of Limerick, earning a Bachelor of Science (B.Sc.) in Mobile Communications and Security. His education provided him with knowledge in areas such as Software Development, Data Forensics, Encryption, Cloud Computing fundamentals, and Security. This academic background supports his technical expertise in his professional roles.
Role at WP Engine
Starting his position as Senior Technical Account Manager at WP Engine in March 2022, Alan Ryan is responsible for client technical satisfaction and account management. His role involves providing clients with strategic technical guidance, ensuring their optimal experience with WP Engine's managed WordPress hosting services, and troubleshooting technical issues.