Alison Hight
About Alison Hight
Alison Hight is a Sr. CX Operations Engineer at WP Engine in Austin, Texas, with a diverse background in digital archaeology, web development, and marketing.
Company
Alison Hight currently works at WP Engine, a leading digital experience platform that provides managed WordPress hosting services. She holds the position of Sr. CX Operations Engineer at their Austin, Texas office. WP Engine is known for leveraging cutting-edge technology to deliver top-notch customer experiences tailored for WordPress users.
Title
As a Sr. CX Operations Engineer at WP Engine, Alison Hight plays a crucial role in optimizing customer experience operations. Her responsibilities likely involve streamlining processes, leveraging customer feedback to improve service offerings, and ensuring that the operational framework supports customer success and satisfaction.
Professional Background
Alison Hight has an extensive background with WP Engine, having ascended through various roles. She served as a CX Operations Engineer from 2021 to 2022, and prior to that, she worked as a Campaign Manager II and Campaign Manager, focusing on Customer Success Programs between 2019 and 2021. Her career at WP Engine began in 2017 when she joined as a Customer Support Specialist and later moved to a Customer Success Analyst role.
Education and Expertise
Alison Hight has a diverse educational background that includes a Full Stack Ruby on Rails Code Immersion Program from Tech Talent South, studies in Art History and Archaeology at Emory University, and a Bachelor’s Degree in Art History and Classics from William & Mary. Her expertise extends to digital archaeology, web development, and advanced technology applications such as photogrammetry and digital modeling.
Previous Roles and Projects
Alison co-founded Paper Phoenix Designs, where she worked as a Web Developer from 2016 to 2018. She has also contributed to various archaeological and digital scholarship projects, such as the Vjose River Valley Archaeological Project in Albania and the NYU Institute Of Fine Arts project in Sicily. Additionally, Alison has experience as a Drone Pilot and Digital Conservation Consultant, demonstrating her proficiency in applying modern technology to cultural heritage preservation.
Marketing and Design Experience
Alison’s career also includes significant experience in marketing and design. She worked as a Marketing and Design Specialist at Aramcor, Inc. and as a Marketing and Imaging Specialist at Dogstuff by Source Menagerie. These roles enhanced her ability to blend creativity with strategic planning, a skill set that complements her technical and operational expertise.