Andy Mc Cabe
About Andy Mc Cabe
Andy Mc Cabe is an L1A Technical Support Specialist at WP Engine in Limerick, Ireland, with a diverse background in technical support, sales, and customer service.
Current Role at WP Engine
Andy Mc Cabe is currently an L1A Technical Support Specialist at WP Engine, based in Limerick, County Limerick, Ireland. His role involves providing technical support to customers, managing DNS records, nameservers, and resolving various WordPress issues. Andy uses multiple communication channels, including email, instant messaging, and phone, to promptly address and resolve customer queries.
Previous Experience at WP Engine
Andy Mc Cabe previously served as a Technical Support Specialist at WP Engine from 2021 to 2022 for 7 months. During this period, he was based in Limerick, County Limerick, Ireland, and was responsible for troubleshooting and resolving technical issues related to WordPress for customers.
Technical Support Executive at Blacknight Internet Solutions Ltd
Before joining WP Engine, Andy Mc Cabe worked as a Technical Support Executive at Blacknight Internet Solutions Ltd from 2018 to 2021. Over his 3-year tenure, he specialized in providing customer support, breaking down complex technical issues to ensure effective communication, and maintaining a high level of customer satisfaction.
Transition from Sales to IT
Andy Mc Cabe has a diverse work history, transitioning from sales roles into the IT sector. He has worked as a Sales Representative at Swans Electrical Expert, Petmania Ltd, and Appco Group Ireland, and as a Tour Guide at The Irish National Stud Co., Ltd. His sales experience equipped him with strong communication and customer service skills, which he effectively utilizes in his current technical support roles.
Education Background
Andy Mc Cabe holds a Level 5 certificate in Computer Games Development and a Level 6 certificate in Mechanical Engineering, both from I.T. Carlow. He also completed his Leaving Certificate at St. Columba's College. His educational background provided a foundation in both technical and mechanical engineering principles, contributing to his proficient problem-solving skills in technical support roles.