Arnold S.
About Arnold S.
Arnold S. is an Information Technology Support Specialist at WP Engine in Omaha, Nebraska, with a background in customer experience and IT roles at Apple and Flywheel.
Current Role at WP Engine
Arnold S. is currently an Information Technology Support Specialist at WP Engine in Omaha, Nebraska, United States. In this role, he focuses on providing top-notch IT support to clients, addressing their technical issues, and ensuring smooth operations. His responsibilities likely include troubleshooting hardware and software problems, offering guidance to users, and maintaining system efficiency.
Previous Experience at Flywheel
Prior to his position at WP Engine, Arnold worked as an Information Technology Support Specialist at Flywheel, from 2020 to 2021. During his 8-month tenure, he enhanced his skills in IT support, dealt with various technical challenges, and ensured customer satisfaction by resolving issues swiftly and effectively.
Career at Apple
Arnold has an extensive background with Apple, where he held multiple roles over the years. He started as a Specialist from 2012 to 2015 in the Greater Omaha Area, then moved on to become an Expert from 2015 to 2017. His career continued as a Business Expert from 2017 to 2019 and later as a Business Pro from 2019 to 2020. Throughout his time at Apple, he developed a strong focus on customer experience and retention by understanding customer needs and providing tailored solutions.
Education in Graphic Design
Arnold studied at Metropolitan Community College and earned an Associate's degree in Graphic Design, completing his studies from 2007 to 2009. This education provided him with a solid foundation in design principles, which complements his technical skills and customer-facing roles.
Early Career at Gap Inc.
Before his IT roles, Arnold worked at Gap Inc. as a Brand Expert from 2008 to 2010 and then as an Associate Brand Manager from 2010 to 2012 in the Greater Omaha Area. These roles helped him build a strong base in customer service and brand management, giving him insights into effective communication and customer engagement.