Aziz Zeidieh
About Aziz Zeidieh
Aziz Zeidieh is a Technical Support Specialist L1A at WP Engine, with a background in IT education and cybersecurity. He holds a Master's degree in Cybersecurity from DePaul University and a Bachelor's degree in Communication and Media Studies from Northern Illinois University.
Current Position at WP Engine
Aziz Zeidieh currently holds the position of Technical Support Specialist L1A at WP Engine. He works remotely in this role, helping to solve technical issues and provide expertise in web hosting and content management systems. Aziz transitioned from a Technical Support Specialist L1 to L1A, reflecting his growing proficiency and experience within the company.
Previous Roles at WP Engine
Aziz previously worked as a Technical Support Specialist L1 at WP Engine for seven months in 2021. During this period, he provided first-level technical assistance to customers, troubleshooting various issues related to web hosting and CMS platforms. His role paved the way for his transition to the L1A position, demonstrating his capability and commitment.
Education and Expertise
Aziz Zeidieh holds a Master of Science in Cybersecurity – Networking and Infrastructure from DePaul University, where he studied from 2020 to 2022. He also earned a Bachelor's degree in Communication and Media Studies from Northern Illinois University, completing his studies in 2019. His academic background provides a solid foundation in both technical and communication skills, essential for his roles in technical support and IT instruction.
Experience in IT Education
In 2019, Aziz worked as an Information Technology Instructor at SASED in the Greater Chicago Area for one month. In this role, he focused on teaching IT principles and practices, imparting valuable knowledge and skills to students. His experience in IT education demonstrates his ability to convey complex technical concepts in an understandable manner.
Academic Support at Northern Illinois University
Aziz served as a Student-Athlete Tutor at Northern Illinois University for four months in 2019. He provided academic support to student-athletes, aiding them in balancing their educational and athletic commitments. This role highlights his ability to mentor and support individuals in achieving their academic goals.