Bob B.
About Bob B.
Bob B. is the VP of Technical Support at WP Engine, leading a team of over 275 members across multiple locations and mentoring the Rise ERG leadership team.
VP, Technical Support at WP Engine
Bob B. serves as the Vice President of Technical Support at WP Engine, where he provides strategic leadership and direction for a Technical Support Team of over 275 members. His team's footprint spans multiple locations, including Texas, Nebraska, and Ireland. His leadership ensures cohesive team connections, strong customer engagement, and ample growth opportunities within the Technical Support team.
Previous Roles and Experience at WP Engine
Before his current role, Bob B. held several key positions at WP Engine. From 2020 to 2021, he was the Senior Director of Technical Support. Prior to that, he served as the Director of Customer Experience from 2016 to 2020, and as the Sr. Manager of Customer Experience in 2016. His extensive tenure at WP Engine has contributed significantly to the company's technical support and customer experience initiatives.
Director of Customer Support at Volusion
Bob B. worked as the Director of Customer Support at Volusion from 2013 to 2015. During his two-year tenure, he led efforts to enhance customer support services, ensuring that customer concerns were addressed promptly and effectively. His role at Volusion was marked by a commitment to improving the customer support experience.
Roles at e-MDs and Evolutionary Technologies
Bob B.'s career includes significant roles at e-MDs and Evolutionary Technologies. At e-MDs, he advanced from Software Support Tier I, II, III to Manager of Software Support, and then to Director of Customer Support from 2007 to 2013. Before joining e-MDs, he spent seven years at Evolutionary Technologies, working in the Production and Finance Departments. These roles provided him with a solid foundation in customer and technical support.
Leadership in Diversity Initiatives
At WP Engine, Bob B. mentors the Rise Employee Resource Group (ERG) leadership team. He focuses on increasing awareness and opportunities for underrepresented groups in tech, demonstrating a commitment to fostering inclusivity and diversity within the workplace. His efforts support the overarching company values of being customer-inspired and ethically driven.