Brian Matthews
About Brian Matthews
Brian Matthews is the Director of Technical Support at WP Engine with over 20 years of experience in technical support and customer experience roles.
Company
Brian Matthews is currently employed at WP Engine, a well-known company specializing in providing managed WordPress hosting services. He has been with the company for over 8 years and plays a vital role in overseeing the technical support department.
Title
Brian Matthews holds the title of Director of Technical Support at WP Engine. His responsibilities include leading the technical support team and ensuring that customer inquiries and issues are efficiently and effectively addressed.
Previous Roles at WP Engine
Before becoming the Director of Technical Support, Brian Matthews served as the Sr. Manager of Customer Experience at WP Engine from 2013 to 2015. In this role, he managed customer-related activities and strived to enhance user satisfaction.
Technical Support Management Experience at Rackspace
Prior to joining WP Engine, Brian Matthews worked at Rackspace as a Manager of Technical Support for 6 years. He managed technical support teams in the San Antonio, Texas area, contributing significantly to the company's customer support operations.
Early Career at Webmail.us
Brian Matthews began his career in the technical support domain at Webmail.us, holding the position of Support Manager. During his 5-year tenure from 2002 to 2007, he was responsible for managing support teams and ensuring excellent service delivery.