Bryan Nalty
About Bryan Nalty
Bryan Nalty is an L1 Technical Support Specialist at WP Engine with over a decade of experience in technical support and customer care roles.
Current Role at WP Engine
Bryan Nalty currently works as an L1 Technical Support Specialist at WP Engine. He began this role in June 2021. In this position, he is responsible for addressing and resolving a variety of technical issues, providing first-level support to clients, and ensuring customer satisfaction. Bryan's role demands strong problem-solving skills and the ability to handle multiple technical queries efficiently.
Previous Experience at TELUS
Before joining WP Engine, Bryan Nalty worked at TELUS as a Google Workspace Support from 2014 to 2021. Over his seven-year tenure at TELUS in County Cork, Ireland, he specialized in supporting Google's suite of productivity and collaboration tools. His responsibilities included troubleshooting, providing technical guidance, and ensuring seamless operation for Google Workspace users.
Roles at eir Ireland
Bryan Nalty's experience at eir Ireland includes two significant roles. From 2012 to 2014, he served as a Technical Support Analyst in County Dublin, providing solutions to technical issues and supporting customers with their service inquiries. Prior to this, he worked as a Customer Care Representative from 2011 to 2012, focusing on customer service and helping clients with billing and account management.
Early Career at Cash Converters
In 2011, Bryan Nalty began his career as a Customer Service Representative at Cash Converters in County Dublin, Ireland. During his four months in this role, he gained valuable experience in customer service, helping clients with transactions and ensuring satisfactory service levels. This early role helped Bryan develop the skills and customer-centric approach that have become central to his professional ethos.
Education at Moyle Park College
Bryan Nalty attended Moyle Park College from 2004 to 2009. His education during these five years laid the foundation for his subsequent career in technical support and customer service. While specific course details are not provided, his educational background has contributed to his problem-solving abilities and technical knowledge.