Colton Bole
About Colton Bole
Colton Bole is an L1A Customer Support Representative at WP Engine with a diverse background in customer service, quality assurance, and technical support.
Current Role at WP Engine
Colton Bole is currently serving as an L1 A Customer Support Representative at WP Engine. He began his role here in March 2019 and is based in the Austin, Texas area. In this position, Colton provides first-line customer support, addressing client inquiries and troubleshooting issues related to WP Engine's hosting services. His responsibilities include assisting customers via various communication channels and resolving technical problems promptly to ensure customer satisfaction.
Previous Experience at PostNet International
Prior to his current role, Colton Bole worked at PostNet International Franchise Corporation as a Customer Service Representative. His tenure spanned 9 months from 2016 to 2017 in Leander, Texas. During this period, he was responsible for handling customer interactions, managing service requests, and providing solutions to client concerns. This role allowed him to develop strong customer service skills and experience in a fast-paced franchise environment.
Quality Assurance Role at Edge of Reality
In 2014, Colton Bole served as a QA Analyst at Edge of Reality for 3 months in the Austin, Texas area. His role centered on quality assurance processes in game development. He was tasked with identifying and reporting bugs, verifying fixes, and ensuring that the gaming products met the company's quality standards. This role utilized his analytical skills and knowledge in the gaming industry to contribute to the development of high-quality game titles.
Senior Game Advisor Experience at GameStop
From 2007 to 2013, Colton Bole worked at GameStop as a Senior Game Advisor in the Austin, Texas area. Over the course of 6 years, he provided expert guidance on gaming products, assisted customers with game selections, and supported store sales initiatives. His responsibilities included inventory management, customer relations, and training new employees. This role honed his customer service expertise and his deep understanding of the gaming market.
Educational Background in Network Administration and Game Art
Colton Bole has a diverse educational background that integrates technical and creative disciplines. From 2017 to 2018, he attended Austin Community College and earned a certificate in Local Area Network Systems & Network Administration. Prior to this, he studied Game Art at Austin Community College from 2012 to 2014, where he achieved an Associate's Degree. These qualifications reflect his technical proficiency in network systems and his creative skills in game design.