Dale Morris
About Dale Morris
Dale Morris is a Customer Support Level 3 at WP Engine in Austin, TX, with a background in Linux server administration and a Bachelor's in Linguistics from the University of Texas.
Current Role at WP Engine
Dale Morris currently works as a Customer Support Level 3 at WP Engine in Austin, TX, where he has been providing support for WordPress-based applications since May 2019. In this role, Dale leverages his technical expertise to assist customers with troubleshooting and resolving issues related to their WordPress sites, ensuring high levels of customer satisfaction.
Previous Experience at Hostgator.com
Before joining WP Engine, Dale worked at Hostgator.com as a Linux System Administrator. From 2012 to 2019, he managed the administration of Linux servers, providing technical support and ensuring the stability and performance of hosting services. This role honed his skills in server management, troubleshooting, and maintaining high uptime for clients.
Quality Assurance and Technical Roles
Dale has held various positions in quality assurance and technical roles. At 360training, he worked as a Quality Assurance Flash Editor from 2006 to 2008, ensuring the quality and functionality of Flash-based educational content. Additionally, he served as an eBay Auction Editor at MooDog LLC from 2003 to 2006, where he managed online auction listings.
Educational Background in Linguistics
Dale Morris holds a Bachelor's degree in Linguistics from the University of Texas, where he studied from 1998 to 2002. His academic background complements his technical and support roles by providing a strong foundation in language structure and analysis, enhancing his communication skills and ability to teach technical concepts clearly.
CELTA Certification and Teaching Skills
Dale possesses a CELTA certification, which qualifies him to teach English as a Second Language. This certification underscores his command of English grammar and usage, as well as his ability to teach and communicate effectively. His teaching skills are an asset in his customer support and technical training roles, allowing him to educate customers and colleagues efficiently.