Daniel Hollywood
About Daniel Hollywood
Daniel Hollywood is a Technical Support L1 at WP Engine in Limerick, Ireland, with over 10 years of IT experience and proficiency in hardware, software, and network troubleshooting.
Title at WP Engine
Daniel Hollywood currently holds the position of Technical Support L1 at WP Engine. He operates out of Limerick, County Limerick, Ireland. In this role, he is responsible for providing primary technical support and troubleshooting assistance to customers. His responsibilities likely include diagnosing and resolving hardware, software, and network-related issues.
Work Experience in Technical Support
Daniel has over 10 years of experience working in an IT environment, focusing on hardware, software, and network troubleshooting. Prior to WP Engine, he worked at Xanadu Consultancy as a KYC/AML/Fraud Analyst for two years and as a Market Operations Agent for six years. His career also includes a four-month term at Amazon as a Kindle Specialist. He has demonstrated proficiency in TCP/IP and OSI networking models and supports virtualized environments.
Education and Certifications
Daniel studied Computer Science at University College Cork for one year, from 2009 to 2010. He holds CompTIA A+ and Network+ certifications, which validate his skills in hardware and network troubleshooting. These certifications are industry-recognized benchmarks that demonstrate his competencies in configuring, managing, and maintaining essential network devices.
Technical Proficiencies
Daniel Hollywood is skilled in hardware, software, and network troubleshooting. His comprehensive understanding of TCP/IP and OSI networking models aids in effective problem-solving and support. He is experienced in configuring, managing, and maintaining critical network devices and supporting virtualized environments. His technical support role at WP Engine builds upon this solid foundation of technical expertise.
Attention to Detail and Time Management
Daniel possesses excellent attention to detail and time management skills, crucial for roles demanding precision and efficiency. These attributes have been reinforced through his varied roles in technical support and analysis, ensuring that he can manage tasks effectively and resolve issues in a timely manner.